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Operations · Returns & exchangesComing soon
Returns that keep stock and tax correct.
Create returns and exchanges from the order, track each item, put good stock back on the shelf and issue the right credit note automatically.
Return requests
Customers request a return from their account, or your team creates one.
Item status
Requested, approved, received, inspected and refunded, per item.
Back into stock
Good items go back into the inventory ledger with a record.
Exchanges
Swap a size or colour without a new order.
Credit notes
The right credit note is issued so tax records stay correct.
Return reasons
See why products come back, by product and reason.
GroKeeper adminReturns & exchangesOpen returns14
Return rate4.2%
Top reasonSize
Restocked38 units
Illustrative data.
How we set it up
Configured during your launch week.
01
Set your return policy
02
Choose return reasons
03
Agree the pickup process
04
Train the team on inspection
Questions
Can I refund today?
Yes. Refunds and credit notes are live. The full returns workflow is coming soon.
Will returned stock update automatically?
Yes. Items marked as good are added back through the inventory ledger.