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Operations · Orders & fulfilment
Every order, from placed to delivered.
A clear order workflow with shipment details, customer messages, safety rules and refunds with credit notes.
Order workflow
Placed, packed, shipped, out for delivery, delivered or cancelled.
Order timeline
Items, combo detail, invoice, shipment, courier, AWB, tracking link and internal notes.
Customer messages
Editable confirmation and status emails, with resend.
Safety rules
Online orders must be paid before packing; cancelled orders cannot move on.
Refunds
Full and partial refunds with credit notes and pending refund alerts.
Bulk tools
Bulk status updates, quick view and CSV export.
GroKeeper adminOrders & fulfilmentPlaced23
Packed41
Out for delivery19
Refunds pending2
Illustrative data.
How we set it up
Configured during your launch week.
01
Map your fulfilment steps
02
Set courier details
03
Edit message templates
04
Train your team
Questions
Do you integrate with couriers?
Shiprocket, Shipway and other courier tracking links and AWBs are added to each order.
Can unpaid orders expire?
Yes. A scheduled job expires unpaid online orders automatically.